By accessing the platform www.cokoon.com (the “Website”) or using our services (“Service”), any user (“User”), renting a property for a short term (“Tenant”) or letting its property (“Renter”), registered or not on the Website, agrees to be legally bound by the following terms of use ("Terms").
Cokoon reserves the right to modify all or part of these Terms at any time, without directly informing the Users. Users are responsible for regularly reading the Terms and agree that posting the modified Terms on the Website is an adequate and constructive notice of any revision. Continued used of the Website and the Service constitutes the User’s consent to such modifications.
The Website, cokoon.com, is a platform putting at the Users’ disposal a collection of short-term rentals and enabling Renters to post rental advertisements and Tenants to book them online.
The rental transactions are established between the Renter and the User, and only bind among them. Cokoon denies all responsibility related to the compliance with the transactions’ terms established through its platform.
Even though Cokoon strives to list quality properties only and handpicks the rentals listed on the Platform, Cokoon is not responsible for the accuracy of the rental offers nor for the compliance of the service provided by the Renter with the offer.
Any booking made through Cokoon’s platform or rental advertisement posted requires the User’s registration beforehand. Registration is free.
This registration is only allowed for:
The Account is for personal use only and cannot be shared or passed on. Consequently, Members are solely liable for any activity related to their account and commit themselves to comply with the law regarding use or access of their Account. Cokoon denies all responsibility concerning the Members’ identity, Users are responsible for determining the identity and suitability of others and securing the information they share.
It is particularly, but not exclusively, forbidden to Users to post information that is:
By posting a description of a specific rental, Users declare to be personally authorized, without any restriction, to rent the advertised property. In order to post an advertisement, Users will have to fill the registration form with all the information needed. They will particularly have to precise the property’s equipment and the specific rental terms such as the cancellation policy, the security deposit, the additional fees and other items that will be determined by the Renter only. Users commit themselves to provide an accurate, complete and thorough information.
Cokoon reserves the right to decide not to integrate all or part of certain rental advertisements not in compliance with the predetermined selection criteria or with a content infringing Cokoon’s terms and privacy policy. After Cokoon’s validation and the advertisement’s posting, the Renter will be able to change the rental terms by informing Cokoon by e-mail. Cokoon commits himself to update the advertisement within 24h following the notification. The Renters commit themselves to keep Cokoon informed of any changes in the calendar, in real time, by email, by phone or by SMS.
Cokoon reserves the right to determine and modify the design of the Website and the advertisements’ layout as well as the content of the registration form. Cokoon denies all responsibility related to the loss of Content or the need to modify it.
By posting Content on the Site, Users automatically grant Cokoon a perpetual, non exclusive, worldwide license to use, copy, perform, display, adapt, modify, distribute, to have distributed and promoted said Content, and to grant and authorize sublicenses of the foregoing.
Users are solely responsible for content or any other information they provide or post and they agree that Cokoon reserves the right (but not the obligation) to take any action with respect to Users’ Content. Cokoon is not responsible of the Content published by Users and does not warrant its accuracy.
A User can make a binding offer for conclusion of a rental contract according to the specified conditions of the advertisement through cokoon.com To do so, the User will have to fill in a booking form in order to make an offer to the Renter. This request does not have any legal value and does not engage Cokoon. The request will be transferred to the property’s Renter who will have 24h to accept or reject the offer. After this deadline, the User will no longer be bound by this bid. Cokoon will send an email informing the User that the request has been received, prior to the Renter’s confirmation. This email does not represent a final confirmation. It is the Renters’ responsibility to update the calendars and other information concerning their advertisement. Therefore, Cokoon cannot warrant that a property is actually available in accordance with the calendar at the time of the booking. Cokoon is not responsible for the consequences in case of invalidity of the property’s advertisement.
The contract will only be effective once Renter and Tenant have accepted the bid and the Tenant paid the deposit. The contract partners will receive an appropriate confirmation email reminding the terms of the contract.
The balance of the total amount of the booking will have to be paid by the Tenant directly to the Renter, along with the additional charges, as specified in the contract. The conditions related to the payment, the cancellation policy, the security deposit and the additional charges will be determined by the Renter. The Renter is not allowed to charge the Renter additional charges non mentioned in the contract or agreed in advanced.
The Renter is the only one in charge of the organisation of the Tenant’s arrival, the check-in and check-out and all the services delivered during the Tenant’s stay. Cokoon does not provide and warrant concerning their quality and their compliance with the Tenant’s expectations.
Registrating as a User and posting an advertisement on cokoon.com is completely free. Cokoon is entitled to a fee when a rental contract is signed for payment processing and various internal procedures linked to handling bookings. This fee is charged to the Tenant only, immediately upon booking online and amounts to 10% of the total reservation and is not refundable. Cokoon reserves the right to modify this fee at any time.
Renters agree to have Cokoon add the Fee to the advanced payment to be paid by the Tenant in consideration for the booked stay. Advanced payment shall exclusively be performed via a debit of the amount set by the Tenant added to Cokoon's Fee from the credit card indicated by the Tenant during the booking procedure.
The User contract runs for an indefinite period of time. The User may terminate the user contract at any time without notice sending a termination notice in writing to Cokoon. Cokoon has the right to terminate a User’s access to the Service and to make over part or all its rights and obligations.
Cokoon does not warrant that our Service will be uninterrupted or secure, that the information obtained by the User via our Service is always accurate and that the service delivered by the Renter for the rentals booked on cokoon.com will always meet the User’s expectations.
The User agrees that any legal remedy consequent to actions of other Users with regards to interactions and transactions made through cokoon.com will be limited to a claim against this particular User and therefore agrees not to attempt to impose liability on Cokoon. The User’s claim will have to be addressed to the User that caused him harm and will not be processed by Cokoon.
By accepting these terms, the User grants Cokoon the right to use and disclose certain private information, as stated in our privacy policy.
Should one clause of these Terms be held by a court of competent juridiction to be void or unforceable, this clause will be enforced to the maximum extent possible and the remaining provisions will continue in full force and effect.
All the Content on cokoon.com are protected by intellectual property rights, including the text, screens, scripts and logos, pictures, videos and graphics, under the French Intellectual Property Code. Cokoon is not responsible for the use of the Content of the Website. Cokoon reserves the right to modify the content of the Website without previous notice. We are not responsible for the mistakes of the Website and reserve the right to modify, correct and/or complete the Content at any time, without notice.
These terms shall be governed by the French law. Any claim and legal obligation related to these Terms shall be subject to the juridiction of the court of Paris.
